Can I return my Thicks and Bones swimsuit?

Your satisfaction is very important to us and we want you to be happy with every Thicks and Bones purchase, however we understand that it doesn't always work out. In the rare case you're unhappy with your purchase, you can return your swimwear in exchange for store credit, provided you get in touch within 14 days of receiving your package. Please understand that we are unable to accept your returned package if your swim shows any signs of wear or damage.

What if my Thicks and Bones swimsuit doesn't fit?

If your swimsuit doesn't fit, please get in touch with us within 14 days, to arrange an exchange or store credit refund.

What if my swimwear arrives damaged?

All our swim is carefully manufactured, packaged and sent in-house to ensure that you do not receive any damaged pieces. In the rare event that you do, please send an email to info@thicksandbones.co.uk with clear time stamped photos, showing the damage that has occurred and we will get back to you within 10 days of receiving your email.

What if I change my mind after I have already made my purchase but before my package arrives?

We understand that these things can happen, especially in the rush to get your holiday wardrobe ready in time to catch that flight! Once your order has been submitted, your swim production begins, so we are unable to process a return or refund at this stage. Please wait for your package to arrive if it has already been dispatched, send us an email, and return it to us within 14 days to receive your store credit refund.

How do I process my return?

Please send us an email at info@thicksandbones.co.uk, with the title "Return Request." Please include your order number, delivery address and reason for return in your email. Don't worry, we are working on streamlining this process as we expand! 

How long will it take for my return to be acknowledged?

We aim to respond with your store credit refund or exchange within 10 days of receiving your returned package. 

How do I select the correct sizing for my Thicks and Bones swimsuit?

Our swimsuits are designed with different shapes and sizes in mind, with all types of body contours considered. Using a measuring tape, measure around your waist and bust, aligning your measurements with our size guide, to help you select the correct sizing. Feel free to drop us an email at info@thicksandbones.co.uk or send us a dm on our instagram and we'll be glad to help!

How soon can I expect my package to arrive?

We are currently operating on a pre-order basis only. This is in order to reduce fabric waste and resources, which makes for a much greener world! Expect up to 4 weeks for delivery. If there are any delays with your package, we will let you know as soon as possible.

What if my package doesn't arrive in time?

If your package does not arrive by the stipulated date, please let us know and we will look into this further for you.

Can I change my delivery address?

Please let us know within 24 hours of placing your order, if you need to change your delivery address. Please note that we unfortunately cannot guarantee that we will be able to action the change in time.

What is my Thicks and Bones swimsuit made from?

All our swim is comprised of a mixture of recycled polyester and lycra.

Where is my Thicks and Bones swimsuit made?

All your Thicks and Bones swim is designed and sewn by a small team of seamstresses in the UK.

Can I put my Thicks and Bones swimsuit in the washing machine?

We advise hand washing your swim in warm water and leaving to dry on a line or drying rack. If you choose to machine wash your swim, wash at 30 degrees or less and with like colours.

How do I care for my Thicks and Bones swimsuit?

Your Thicks and Bones swimwear is designed with quality materials that are built to withstand salty waters, and that will stretch and mould to accommodate the contours of different body types. We would suggest rinsing thoroughly with warm water after every wear - especially if worn in chemically treated pools - and drying flat. Try and limit machine washing as much as possible to maintain colour vibrancy.

Will you be expanding your size range offering?

Yes! Our vision for Thicks and Bones started with women of all shapes and sizes in mind so it is our eventual goal to ensure that every woman is catered for when shopping with us.

Interested in collaborating with Thicks and Bones?

As a small business, it means a lot to us to have customers that wish to support us in more than one way. We are always looking for new people to collaborate with so if collaborating with us is something you've been interested in, do drop us an email at collaborations@thicksandbones.co.uk. We cant wait to hear from you!


If you have any more questions that you feel haven't been answered here, please get in touch with us at info@thicksandbones.co.uk and a member of the team will get back to you within 5 working days.